Wednesday, June 08, 2016

Cannot get mail on a new iPhone?

You just got your new iPhone, configured your Exchange email, everything seems OK until you actually try to retrieve mail from the server.
All of a sudden, you get a message saying:
"cannot get mail the connection to the server failed"

You tried everything: 

  • deleting the account and recreating it
  • restarting your phone
  • changing different "Period to sync" settings
  • 3G vs WiFi connection
  • Even resetting your phone

Well, if you tried all of the above, then it's time to log in to Outlook Web App.
Go to Options->See all options->Phone->Phones

You should see a list of all the mobile devices you used with ActiveSync for your Exchange account.

Now, if there's already 10 in the list - there's your problem. 
Just delete one of the existing and not used devices and the mail will suddenly start to appear on your new iPhone.


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